Since 2013, AT&T has quietly bilked customers out of hundreds of millions of dollars with a bogus “administrative fee,” a fee it more than doubled to $1.99 a month in 2018. For a few years there, a California class-action lawsuit made it seem like AT&T might finally get taken to task. But in May, both sides told a judge they’d settle for just $14 million — meaning customers may get less than 10 percent of what they paid AT&T, while AT&T gets to keep on charging them.
In June, the judge tentatively approved that settlement — and today, July 29th, we’re hearing that AT&T is texting and emailing customers a link to a currently-blank website where the settlement claim form will live.
According to the settlement agreement in Vianu v. AT&T Mobility, just about every AT&T Wireless postpaid customer in California since 2015 will be eligible for an estimated payment of between $15 and $29.
But again, that’s only a fraction of what AT&T’s own records show it charged: $180 per customer on average since 2015, according to documents. The settlement “represents a refund of approximately 6-11 months of the average fees,” they read. Meanwhile, the lawyers are likely to get $3.5 million.
The average AT&T customer has paid $180 in “admin fees” since 2015
“The estimated payment amount represents a strong result for the Settlement Class, particularly given the substantial risks, costs, and delay of continued litigation,” reads the proposed settlement agreement, going on to list all the ways that the lawyers suing AT&T believe that AT&T might still win the case.
There’s little question the fees are bogus, in case you’re wondering: Judge Laurel Beeler previously stopped AT&T from trying to dismiss the case because the company “deceptively and unfairly disclosed [the administrative fee] as a pass-through cost.” Which is to say, AT&T can’t pretend it’s an unexpected expense that it’s simply passing along to its customers — the carrier is profiting from this! And yet, the plaintiffs’ legal team isn’t going to pursue a win.
Oh, and you won’t even get a check in the mail if you’re still an AT&T customer, assuming this version of the settlement is approved. The money will be credited back to your AT&T account, where AT&T can dip its hand right back in again for that $1.99 — or more if it feels emboldened enough to increase the fee yet again. (Admittedly, the AT&T account could be a more reliable way to make sure customers get money back.)
If you think this is unfair, the court will hold a “fairness hearing” no sooner than late October. If you’re eligible to speak your mind — over five million people are — you’ll probably find details in the fine print of a future settlement notification.
Here are a few more links you may find relevant:
Update May 12th, 6:19PM ET: “We deny the allegations in this lawsuit because we clearly disclose all fees that are charged to our customers. However, we have decided to settle this case to avoid lengthy, expensive litigation,” reads a statement via AT&T spokesperson Seth Bloom.
Update July 29th, 2:13PM ET: Added that the settlement has been preliminarily approved and AT&T has apparently begun emailing and texting its customers.